Frequently Asked Questions Where is Sunshine Village Resort? We are located within Banff National Park about 90 minutes west of Calgary, Alberta and only 20 minutes from the town of Banff. How do I get to Banff? From Calgary: Daily shuttle service is available from: Banff Airporter, and Brewster Bus Services. From Vancouver: Take a Greyhound bus from Vancouver straight to Banff; it will take 12+ hours. How do I get to work (Sunshine) from Banff or Canmore? Free Staff Bus: Sunshine provides subsidized transportation to those who live in Banff and Canmore to get to and from work. The schedule is available from mid-October, and will be sent to you from your Supervisor closer to your start date. Public skier bus- We also sell a subsidized bus pass for $12.50/2 weeks. This allows employees living in Banff to use the public skier buses that run every few hours between Banff and Sunshine. There are no additional mid-day buses from Canmore to Sunshine Village. Own Vehicle: If you are driving from Banff or Canmore to Sunshine Village, follow Hwy 1 towards Lake Louise and exit at the Sunshine Access Road. The drive usually takes 20 minutes. Staff park in the back lot and must register their car with Parks Canada and Human Resources. How would you describe Sunshine Village and the surrounding area? Our resort is set in Banff National Park in the Canadian Rocky Mountains; one of the most beautiful locations in Canada! We have almost 100% natural snow, due to our high elevation our season is much longer than other resorts (November to May) and we have some amazing terrain that covers everything from green runs for new skiers, to those seeking adventure with the opportunity to venture into the back-country of Delirium Dive. Outside of work what else is there to do at Sunshine Village and in the nearby area? Sunshine Village is only a short drive from the town of Banff and the stunning Lake Louise. We are a great base for exploring Banff National Park. In the winter there is skiing, snowboarding, cross country skiing, snowshoeing, dog sledding, ice climbing and snowmobile rides. Stay for summer to work in Banff (Sunshine Village is closed during the summer) and enjoy hiking, biking, rock climbing, white-water rafting and horseback riding. In the town of Banff there are museums to visit, bars and restaurants to enjoy and hot springs to relax in. Sunshine wants you to maximize your experience of living in a resort town and working at a ski resort, so our staff events are some of the most extensive offered at any ski resort in Canada. We prepare a monthly events calendar that lets you experience the most out of your working holiday, including day and overnight trips for most winter activities, on-hill staff parties, and discounts in town. During April & May we offer night skiing for staff, outdoor barbeques and an ‘on-mountain concert series.’ We wrap up your amazing seven month season with a huge staff party, a Hawaiian style pig roast. Day trips include snowmobiling in British Columbia, ice fishing, skiing/riding at resorts like Panorama, Lake Louise and Kicking Horse, ice climbing, dog sledding and paintball. Overnight trips include; Marmot Basin, Big White, Fernie, Revelstoke, Red Mountain and West Edmonton Mall. With awesome activities like these you will never be bored! What’s it like working for Sunshine Village? We are here to give our staff a once in a lifetime work and play experience, so you’ll find there is never an ‘average’ working day! Sunshine’s excellent reputation is proven with the rave reviews of past staff and guests continue to return to Sunshine Village and recommend us time and time again because of our staff! Employee perks include (subject to change); discounts in food & beverage outlets, retail stores and rental equipment, ski and snowboard lessons, opportunities to ski at numerous other resorts for free (or heavily discounted), friends and family discounts for day tickets, discounts at the Sunshine Mountain Lodge, organized staff events at reasonable prices and employee recognition dinners. What are you looking for in employees? A positive attitude is everything! We look for individuals, who have outgoing and friendly personalities, consistently provide outstanding customer service and take pride in their work. We want staff that are enthusiastic, self-motivated and who like to work hard but play hard too. Why should someone interview/work with you? There has never been a more exciting time to be part of the Sunshine Village team! With 85 years of history, Canada’s best snow, and staff from all over the world... you are bound to have an awesome adventure of work and play! A big part of the employee experience is the opportunity to enjoy some of the incredible advantages of living in the mountains. At Sunshine we plan events and activities that extend beyond your skiing and riding experience. Come join us this season for the ultimate experience. Is a ski pass included as part of my employment? Absolutely! Not only at Sunshine but when you work for Sunshine Village you ride or ski free at many other resorts in our area. Examples include Red Mountain, Big White, Lake Louise, Revelstoke, Panorama and Kicking Horse. Is housing provided? If no please provide alternate details – eg where will I live, how I should go about finding housing etc. Housing is available for someof the jobs we are hiring for, but not all. Our 2012-13 season on-hill housing rates were: double room $125/2 weeks.There is a $150 damage deposit deducted over 2 pay periods this is returned when you leave your room clean and in good order. (Rates subject to change for 2013-14)If you are travelling with your partner and you are both successful in getting jobs at Sunshine (that include staff accommodation), we can put you in the same room. We also offer some shared accommodation in the town of Banff, housing prices to be confirmed each season. For additional information click on the Accommodation tab Non-Staff Housing Banff is the closest town to Sunshine, and where a large portion of our seasonal staff lives. Canmore is about 20 minutes from Banff, which is further from Sunshine but closer to Calgary. There are many housing opportunities in both towns. You can check Kijiji for ads or the newspapers Crag and Canyon, and The Rocky Mountain Outlook. You may also want to book yourself into a local hostel. The HI Banff Alpine Centre and YWCA offer both short and long term accommodation at special rates for staff. There is also the Samesun in Banff, as well as the Hostel Bear in Canmore. How much is housing? These are very approximate numbers; Private or shared room in a shared house – $450 to $700 Suite in an apartment or condo that has a separate entrance $900-$1000 2 bedroom condo in Canmore $1100 - $1350 + bills How do I pay for it and how often? Monthly, usually with cash or a cheque. You will likely have to pay one month’s rent as a damage deposit. Will I be sharing a room? It depends on what you are looking for; there are private rooms, shared rooms and suites available. What other facilities are included? Housing is always different. You may have to pay for water, electricity and heat separately. It is important to ask what is included before you move in, as you may have to call to set these amenities up for yourself. Is there anything specific I need to bring? You will need to provide your own bedding (sheets, blankets, pillows). Average hours of work per week 28-40* Minimum Commitment 7 months Start date range Mid October- early November for most roles. Very limited positions available for early December.** *This is dependent on snow conditions, business levels and position. Generally the first and last few weeks of the season are slower. Hours will fluctuate through the season and employees should come prepared with savings. **Sunshine has a targeted opening date of November 7th, 2013. This is of course WEATHER DEPENDENT, and if the resort opens later due to low snow conditions your first week or two of work may be part-time in hours and your start date may be pushed back slightly. Are there any specific grooming requirements I need to adhere to? Male Employees: Hair must be neatly trimmed and combed, be clear of the eyes and should not extend below the base of the neck or beyond the collar Clean-shaven or have neatly trimmed, well-groomed full moustaches, goatees or beards Female Employees Hair below shoulder length must be neat and not fall forward over the face while working All Employees “Fad” or extreme hairstyles such as Mohawks, half shaven heads, or dreadlocks are not permitted. Earrings must be tasteful and no facial piercings are allowed No tattoos must be visible to the guests You are expected to arrive at work in a clean and tidy uniform, with your nametag on. Uniforms are individual to certain departments, however, jeans and sweat/ yoga pants are not permitted at any time.