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Sunshine Village - Banff Canada

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BELL PERSON

 

Department: Sunshine Mountain Lodge

Reporting to: Bell Desk Supervisor

Start Date:  Early November and early December (weather dependent)

Accommodation: Discretionary

 

Description:

Bell persons provide an outstanding experience for our guests. They are responsible for handling and delivering guest luggage and answering guest queries in an efficient manner while working in a fast-paced environment. This is a physically demanding position that requires some manual labour, lifting and carrying.

 

Essential Functions:

  • Provide excellent guest service
  • Receive and deliver luggage/other items to and from hotel rooms; Coordinate with the front desk and warehouse to ensure flow is smooth and within guaranteed times
  • Store and retrieve guest equipment from ski storage
  • Answer guest inquiries regarding the area, resort and hotel services and facilities
  • Remove snow from roofs and walkways
  • Maintain public areas of the hotel including the ski storage area
  • Cross-train for other hotel roles such as front desk or night audit
  • Participate in the operation of hotel guest activities as needed
  • Other duties as assigned

 

Experience/Requirements

      • Passion for providing outstanding guest service
      • Previous hotel experience
      • Exceptional interpersonal skills; reliable, a team player with ability to use own initiative
      • Able to complete training and testing for on-hill tracked vehicle license and snowmobile license
      • Strong attention to detail with excellent organizational and time management skills
      • Fluent English proficiency
      • Provide driver’s license and clean driver’s abstract prior to commencement of duties (Abstract cannot be any older than 30 days from employment start date)