Sunshine Village - Banff CanadaCelebrating 23 cm of new powder

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Sunshine Village - Banff Canada

Celebrating 23 cm of new powder

GUEST SERVICES AGENT

 

Department: Guest Services

Reporting to: Guest Services Supervisor

Start Dates: Start of November

Accommodation: Discretionary

 

Description

Guest Service Agents provide an outstanding experience for our guests. They are responsible for selling products, accepting payments and answering guest queries while creating a warm and welcoming environment. This is a key guest service role that requires and dealing with challenges in a friendly and professional manner.

 

Essential Functions

  • Provide excellent  guest service
  • Determine needs and assist guests with their ski pass purchases in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products
  • Deal with challenging guest situations in a friendly and professional manner
  • Accept payment transactions and accurately complete daily cash-outs
  • Assist with filing and organization
  • Other duties as assigned

 

Experience/Requirements

  • Passion for providing outstanding guest service
  • Prior guest service experience
  • Previous cash handling experience with the ability to accurately manage a cash float
  • Strong self-initiative with a friendly and positive attitude
  • Excellent communication, multi-tasking  and problem solving skills
  • Strong computer skills