GUEST SERVICES AGENT

Department: Guest Services

Reporting to: Guest Services Supervisor

Start Dates: Start of November

Accommodation: Discretionary

Description

Guest Service Agents provide an outstanding experience for our guests. They are responsible for selling products, accepting payments and answering guest queries while creating a warm and welcoming environment. This is a key guest service role that requires and dealing with challenges in a friendly and professional manner.

Essential Functions

• Provide excellent  guest service
• Determine needs and assist guests with their ski pass purchases in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products
• Deal with challenging guest situations in a friendly and professional manner
• Accept payment transactions and accurately complete daily cash-outs
• Assist with filing and organization
• Other duties as assigned

Experience/Requirements

• Passion for providing outstanding guest service
• Prior guest service experience
• Previous cash handling experience with the ability to accurately manage a cash float
• Strong self-initiative with a friendly and positive attitude
• Excellent communication, multi-tasking  and problem solving skills
• Strong computer skills