Thursday, May 18

2023 / 2024 Season Pass Refund Policy

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May 18, 2023

2023 / 2024 Season Pass Refund Policy

For this upcoming 2024/2025 season, at Banff Sunshine Village will be offering two refund options. This will allow you to purchase your 2024/2025 Sunshine Season Pass with confidence. 


Our two refund options are:


1. No Questions Asked

For our “No Questions Asked” refund policy, we will refund all Season Passes for passholders who request a refund prior to the start of the 2024/2025 winter season, less a $50+GST adminstration fee per order/pass purchased. Requests submitted after the season start date will not be processed - no exceptions.


If the Season Pass is used in the summer hiking and sightseeing season, summer day ticket usages will be applied to your refund request.


Our winter season start date is announced in advance on, and on our Banff Sunshine social media accounts.  This refund coverage is valid up until the day prior to the opening day of the 2024/2025 season only.


2. Refund Protection Program

Our $50 Refund Protection Program Option ($90 for Sunshine Family Season Passes, $20 for Child Season Passes) will remain available to 2024/2025 Sunshine Season Pass holders. This option is unchanged from previous ski seasons and offers protection for skiers and snowboarders who are forced to miss out on the season due to employment transfer (with the same company) or medical reasons, supported by proper documentation. This Season Pass refund program can be added on at the time of purchase only, $90+GST for a Family Pass, $20+GST for a Child Pass and $50+GST for all other passes.


With the Refund Protection Program, a refund will be calculated based on subtracting the value of the days skied at Banff Sunshine (at our full-day regular priced window rate) from the passholder's purchase price times the season percentage remaining. 


Date of Refund Request


Prior to Resort Opening Day


Prior to December 15


Prior to January 20


Prior to February 25


Prior to April 1


After April 1 and Closing Day



For example, if a passholder skied 5 times and purchased their pass at $1,597 (inc GST) they would be eligible for a refund of:


($1,597 – ($173.25 x 5)) x 0.8 = $584.60 if requested by December 15th, 2024

($1,597 – ($173.25 x 5)) x 0.6 = $438.45 if requested by January 20th, 2025

($1,597 – ($173.25 x 5)) x 0.4 = $292.30 if requested by February 25th ,2025

($1,597 – ($173.25 x 5)) x 0.2 = $146.15 if requested by April 1st, 2025

$0 – if requested after April 1st, 2025



Important to note 

1. There will be NO REFUNDS on season pass purchases unless the Refund Protection Program is purchased at the time of pass purchase 

2. The Refund Portection Program Option is non-refundable 

3. The Refund Protection Program Option is $50.00(+GST) for single Adult/Senior/Youth/Midweek passes, $90.00(+GST) for Family passes and $20(+GST) for Child passes 

4. The Refund Protection Program Option is not available for Corporate Season Passes, Reserved Parking passes, Super Senior passes, Tiny Tiger passes or any Sping and Summer Season Passes. 

5. Season Passes are non-transferable, including between seasons or persons.

6. Reserved Parking Passes are non-refundable.


If you have questions related to our refund options for the 2024/2025 Ski Season please contact us phone at 403-705-4000.