1-877-542-26332025/26 Season Pass Refund Policy
*Please contact guestservices@skibanff.com or visit Guest Services in person if you have forgotten your Pass, or your Pass has been lost or stolen. A replacement fee may apply.
Refund Options (No Questions Asked and Refund Protection Program) can only be added at the time of Pass purchase and are non-refundable. There will be NO REFUNDS on eligible Season Pass purchases unless the Refund Protection Program is purchased at the time of pass purchase, as indicated above, or the passholder or passholder’s parent/legal guardian does not consent to or complete the Release of Liability Agreement prior to the Pass being issued.
Refund Options are not available on Corporate Season Passes; Reserved Parking Passes, Super Senior Passes, Tiny Tiger Passes, Spring or Summer Season Passes.
Season Passes are NON-TRANSFERABLE and may NOT BE RESOLD. Season Passes may not be used by anyone other than the person shown on the Pass.
1. No Questions Asked ($65+GST)
Sunshine will refund eligible Season Passes where a refund is requested prior to the start of the 2025/2026 winter season, less a $65+GST administration fee per order/pass purchased. Our winter season start date is announced in advance on www.skibanff.com, and on our Banff Sunshine social media accounts. This refund coverage is valid up until the day prior to the opening day of the 2025/2026 season.
Requests submitted after the winter season start date will not be processed – no exceptions.
If the Season Pass is used in the 2025 summer hiking and sightseeing season, the total value of the days the Pass is scanned (based on summer 2025 Lift Ticket prices) will be subtracted from any eligible refund.
2. Refund Protection Program ($99, $65, or $30 + GST, depending on Pass type)
The Refund Protection Program option offers protection for skiers and snowboarders who miss out on the season due to:
· Employment transfer (with the same company, supported by documentation) to another geographic location; or
· Medical reasons, supported by documentation that indicates the person is unable to ski or ride for the remainder of the winter season.
This Season Pass refund option is $99+GST for a Family Pass, $30+GST for a Child Pass and $65+GST for a single Adult, Senior, Youth, or Midweek Pass.
How does the Refund Protection Program option work? Your refund is calculated based on subtracting the total value of the days the Pass is scanned (days will be costed at the full-day Lift Ticket Rate on the date scanned) from the Pass purchase price, multiplied by the percentage of the winter season remaining.
REFUND PROTECTION PROGRAM
Date of Request % of season remaining Example: Total Pass Cost $1,597
Example: Pass was scanned on five (5) lift ticket dates valued at $173.25 each.
Request Process
All requests concerning Lift Ticket, Sunshine Super Card, and Season Passes must be sent to ecommerce@skibanff.com for consideration. Please include relevant details including order number(s), product details, purchaser first and last name, email address, and an explanation for the request.