Refunds & Cancellations

If a non-purchasing Lift Ticket Holder or Super Card Holder does not agree to the Exclusion of Liability and Assumption of Risk Notice, the Lift Ticket or Super Card can be returned to Guest Services for a refund prior to any usage.

Lift Tickets and Super Cards purchased via our third-party retail partners cannot be refunded at Sunshine.

Tickets (including multi-day Lift Tickets) and Super Cards that have been used, in full or in part, are non-refundable and non-exchangeable.

Unused Lift Tickets and Super Cards issued for a specific season (e.g., Winter 24.25, Summer 2025) are non-refundable and non-exchangeable as of the close of the season in which they are issued, and do not carry over to any future seasons.

*Please contact guestservices@skibanff.com or visit Guest Services in person if you have forgotten your Pass, or your Pass has been lost or stolen. A replacement fee may apply.

Refund Options (No Questions Asked and Refund Protection Program) can only be added at the time of Pass purchase and are non-refundable. There will be NO REFUNDS on eligible Season Pass purchases unless the Refund Protection Program is purchased at the time of pass purchase, as indicated above, or the passholder or passholder’s parent/legal guardian does not consent to or complete the Release of Liability Agreement prior to the Pass being issued.

Refund Options are not available on Corporate Season Passes; Reserved Parking Passes, Super Senior Passes, Tiny Tiger Passes, Spring or Summer Season Passes.

Season Passes are NON-TRANSFERABLE and may NOT BE RESOLD. Season Passes may not be used by anyone other than the person shown on the Pass.

1. No Questions Asked ($65+GST)

Sunshine will refund eligible Season Passes where a refund is requested prior to the start of the 2025/2026 winter season, less a $65+GST administration fee per order/pass purchased. Our winter season start date is announced in advance on www.skibanff.com, and on our Banff Sunshine social media accounts. This refund coverage is valid up until the day prior to the opening day of the 2025/2026 season.

Requests submitted after the winter season start date will not be processed – no exceptions.

If the Season Pass is used in the 2025 summer hiking and sightseeing season, the total value of the days the Pass is scanned (based on summer 2025 Lift Ticket prices) will be subtracted from any eligible refund.

2. Refund Protection Program ($99, $65, or $30 + GST, depending on Pass type)

The Refund Protection Program option offers protection for skiers and snowboarders who miss out on the season due to:

· Employment transfer (with the same company, supported by documentation) to another geographic location; or

· Medical reasons, supported by documentation that indicates the person is unable to ski or ride for the remainder of the winter season.

This Season Pass refund option is $99+GST for a Family Pass, $30+GST for a Child Pass and $65+GST for a single Adult, Senior, Youth, or Midweek Pass.

How does the Refund Protection Program option work? Your refund is calculated based on subtracting the total value of the days the Pass is scanned (days will be costed at the full-day Lift Ticket Rate on the date scanned) from the Pass purchase price, multiplied by the percentage of the winter season remaining.

REFUND PROTECTION PROGRAM

Date of Request % of season remaining Example: Total Pass Cost $1,597

Prior to Opening Day 100 $1597

Example: Pass was scanned on five (5) $173.25 Lift Ticket dates

Prior to December 15 80 $584.60

Prior to January 20 60 $438.45

Prior to February 25 40 $292.30

Prior to April 1 20 $146.15

After April 1 0 $0

Request Process

All requests concerning Lift Ticket, Sunshine Super Card, and Season Passes must be sent to ecommerce@skibanff.com for consideration. Please include relevant details including order number(s), product details, purchaser first and last name, email address, and an explanation for the request.

Daily Group Programs (Adult/Teen, Kids Kampus, Tiny Tigers, Daycare)

Cancellations of Daily Group and Daycare Programs within 24 hours of start time will only be eligible for a 50% refund.

Cancellations of Daily Group Programs and Private Lessons made more than 24 hours in advance are eligible for a full refund or transfer (upon availability).

Private Lessons

Cancellations of Private Lessons made within 24 hours are non-refundable, and non-transferable.

Cancellations of Private Lessons made more than 24 hours in advance are eligible for a full refund or transfer (upon availability).

Multi-Week programs (Jump Start, Women’s Day, Freestyle Fridays, Spring Series)

Cancellations within seven days of program start will only be eligible for a 50% refund.

Cancellations of Multi-Week Programs made more than seven (7) days in advance are eligible for a refund or transfer (upon availability).

Missed lessons in Multi-Week Programs are non-refundable / non-transferable.

Request Process
All requests for Ski and Snowboard School must be sent to skischool@skibanff.com for consideration. Please include relevant details including product details, purchaser first and last name, email address, and an explanation for the request.

Upon booking, your credit card will be charged a deposit of the first night’s stay, including taxes and fees.

The deposit is refundable up until fourteen (14) days prior to arrival.

Within fourteen (14) days of arrival, if the Guest(s) choose to cancel the deposit is non-refundable.

Request Process

All requests and questions about Sunshine Mountain Lodge bookings must be sent to reservations@skibanff.com for consideration. Please include relevant details including confirmation number, guest first and last name, email address, and an explanation for the request.

Online Merchandise Sales Please refer to our Online Store’s Return & Exchange Policy here: Banff Sunshine’s Return & Exchange Policy – Shop Banff Sunshine

In-Store Merchandise Sales

Within 30 days, eligible items purchased in-store may be exchanged or returned at any one of our retail locations.

“Eligible” means the item is in the same condition as it was when purchased. It must also be unworn, unused, with the original tags on and in the original packaging, and excludes the following:

– Markdowns and discounted items.

– Sunglasses, goggles, helmets, base layers (includes gloves, mitts, liners, socks), face coverings, electronics and headphones are not eligible for hygiene reasons.

– Safety items including bear spray and wildlife horns are not eligible for return, even if unused/unopened.

In the event of inclement weather conditions (e.g. extreme low temperatures, high winds), Lift Ticket Purchasers may apply in person at Guest Services in the Creekside Lodge within 90 minutes of ticket activation for a snow cheque to use later in the current season.

In the rare circumstance where Ski and Snowboard School lessons are cancelled, a decision will be made 24 hours in advance of the cancellation. Details for scheduling a make-up lesson or receiving a partial refund will be sent directly to participants.

Please check our conditions page for the most up-to-date weather before arrival!

In the event of inclement weather conditions (e.g. extreme low temperatures, high winds), Lift Ticket Purchasers may apply within 90 minutes of ticket activation for a snow cheque to use later in the current season.

In the rare circumstance where Ski and Snowboard School lessons are cancelled, a decision will be made 24 hours in advance of the cancellation. Details for scheduling a make-up lesson or receiving a partial refund will be sent directly to participants.

Please check our conditions page for the most up-to-date weather before arrival!