FAQs

At Banff Sunshine, we have 5 spaces for electric vehicles to charge, consisting of 2 Tesla chargers and 3 regular wall outlets.

Inside the Reserved Parking Lot (for hotel guests / Reserved Parking Passholders) we have one Tesla destination charger, plus an additional spot where an electric vehicle can use a wall outlet, you must provide your own charge adapter and extension cord should you require a longer reach.  No charging is permitted in the bus parking area.

The second Tesla destination charger, plus an additional 2 wall outlets are located at the back of the parking lot to the right of the Reserved Parking Lot. Again, you must provide your own charge adapter and extension cord if you wish to use one of these two wall outlets.

All our charging locations work on a first come, first served basis. If they are occupied, please proceed to the regular parking lots.

Yes. Sunshine offers free daily winter shuttle service between the Town of Banff and the resort, with multiple pick-up locations and return departures throughout the day.

Free Shuttle

Yes. Banff Sunshine is located within Banff National Park, so you’ll need a valid Parks Canada pass when visiting the resort. Daily passes can be purchased online in advance or when driving through the Banff National Park gates.

Purchase online

Sunshine Mountain Lodge guests may park overnight in the reserved parking lot after checking in and registering their vehicle.

Overnight parking in the main lot is discouraged, but we understand that guests may sometimes need to leave their vehicles to get home safely.

For overnight backcountry parking, please use the rear parking lot passed the reserved parking lot.

Camping is strictly prohibited in all parking lots and only permitted in designated campgrounds within Banff National Park.

Yes, accessible parking is available for guests with a valid accessible parking placard. Spaces are located just past the ticket windows on the right hand side. If you need help finding them, please ask one of our friendly parking attendants for directions.

Yes. A Reserved Parking Pass provides access to Sunshine’s VIP parking area and guarantees your spot until 11 am. Terms and conditions apply.

If the main parking lot is full, our parking attendants will direct guests to additional parking along the access road or in the Healy Creek parking lot near the highway. Sunshine Village provides shuttle service to safely transport guests from these parking areas to the gondola base.

Parking can be busier on weekends, holidays and peak ski days. Arriving earlier will give you more time to park, get ready and make your way to the Gondola.

Yes. General day parking at Banff Sunshine is free.

Call 1-877-542-2633 and mention your 2026/27 Ikon pass. The offer provides up to 15% off the best available room rate, subject to availability and minimum night stay restrictions. It cannot be combined with other offers or discounts.

Yes. Sunshine is included among the participating Ikon Session Pass destinations. Your access depends on the two, three, or four day product you purchased and your remaining days. Blackout dates apply.

The full Ikon Pass has no blackout dates at SkiBig3.

Ikon Base Pass and Ikon Session Pass blackout dates are December 26 to 30, 2026; January 16 to 17, 2027; and February 13 to 14, 2027.

Yes. Your included SkiBig3 days are shared across Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay. You do not receive a separate allocation at each resort.

Call 1-877-542-2633 and mention your 2026/27 Mountain Collective Pass. The offer provides up to 15% off the best available room rate, subject to availability and minimum night stay restrictions. It cannot be combined with other offers or discounts.

Yes. Additional days are available at 50% off the applicable one day SkiBig3 window ticket rate. Purchase at the resort or arrange the required billing setup through SkiBig3 for additional day access using your pass.

You do not need a ski reservation at Banff Sunshine.

Yes. Creekside Restaurant is located at the Gondola Base, making it an easy stop for food and drinks after your ride down.

No. Chimney Corner is open to day visitors as well as Sunshine Mountain Lodge guests.

Yes. Live music, DJs and special après events happen throughout the season. Check the Events Calendar to see what’s happening during your visit.

View Events Calendar

You’ve got options. Head to Mad Trapper’s in the Village, GOAT Club at Goat’s Eye, Chimney Corner at Sunshine Mountain Lodge or ride the Gondola down to Creekside Restaurant at the base.

Take a break. Learning to ski or snowboard is physical, and there’s no need to push through tired legs. Sunshine specifically recommends resting when you’re fatigued.

Lots. Brand-new skiers and riders can start on the Mitey Mite conveyor lift before progressing to green runs like Dell Valley and Rock Isle Road. When you’re ready to explore farther, you’ll find additional beginner terrain from Standish, Wawa, Super Angel, Jackrabbit and Wolverine.

Group and private lessons, excluding Tiny Tigers, meet in front of Mad Trapper’s Bar & Grill in the Village at the top of the Gondola. Plan to arrive at the meeting area 15 minutes before your lesson.

Come dressed in warm, waterproof layers and bring gloves or mittens and goggles. If you’re renting as an adult, remember that helmets are not included in lesson rental add-ons but can be rented separately when you arrive.

No. In fact, Sunshine recommends renting before you buy. Beginner rental equipment is available at the resort, and no advance reservation is required for standard rentals.

Either is a great place to start. Sunshine offers beginner instruction and rental equipment for both skiing and snowboarding, so choose whichever appeals to you most.

You don’t have to, but it’s the quickest and safest way to get comfortable on snow. Sunshine’s certified instructors will teach you the basics, help you build confidence and introduce you to terrain that’s right for your ability.

Perfect. Sunshine offers beginner lessons specifically for guests who have never skied or snowboarded before. You’ll start with the basics in a beginner-friendly area and progress at your own pace.

You can upgrade your season pass for a fee by calling our team at 1-403-705-4000.

Season passes cannot be transferred to another person. They are nonrefundable unless you purchased the refund plan and meet its conditions.

Yes, you will need a new season pass card each season. Cards are mailed out in early fall before the resort opens, or you can pick yours up in person.

Season Passholders receive a range of savings at Sunshine and participating partner resorts.

Learn more

Passes can be picked up at Calgary Snow Central or Guest Services at Sunshine once the resort opens. Complete your waiver and upload your pass photo before pickup.

Sunshine offers its No Questions Asked refund option until opening day, with additional Refund Protection available for qualifying circumstances during the season.

See details

Sunshine offers an instalment payment option for eligible Season Pass purchases. Payment dates and requirements vary by purchase date.

Learn More

Earlybird pricing is available until October 15.

In the event of inclement weather conditions (e.g. extreme low temperatures, high winds), Lift Ticket Purchasers may apply in person at Guest Services in the Creekside Lodge within 90 minutes of ticket activation for a snow cheque to use later in the current season.

In the rare circumstance where Ski and Snowboard School lessons are cancelled, a decision will be made 24 hours in advance of the cancellation. Details for scheduling a make-up lesson or receiving a partial refund will be sent directly to participants.

Please check our conditions page for the most up-to-date weather before arrival!

Online Merchandise Sales Please refer to our Online Store’s Return & Exchange Policy here: Banff Sunshine’s Return & Exchange Policy – Shop Banff Sunshine

In-Store Merchandise Sales

Within 30 days, eligible items purchased in-store may be exchanged or returned at any one of our retail locations.

“Eligible” means the item is in the same condition as it was when purchased. It must also be unworn, unused, with the original tags on and in the original packaging, and excludes the following:

• Markdowns and discounted items.
• Sunglasses, goggles, helmets, base layers (includes gloves, mitts, liners, socks), face coverings, electronics and headphones are not eligible for hygiene reasons.
• Safety items including bear spray and wildlife horns are not eligible for return, even if unused/unopened.

Upon booking, your credit card will be charged a deposit of the first night’s stay, including taxes and fees.

The deposit is refundable up until fourteen (14) days prior to arrival.

Within fourteen (14) days of arrival, if the Guest(s) choose to cancel the deposit is non-refundable.

Request Process

All requests and questions about Sunshine Mountain Lodge bookings must be sent to reservations@skibanff.com for consideration. Please include relevant details including confirmation number, guest first and last name, email address, and an explanation for the request.

Daily Group Programs (Adult/Teen, Kids Kampus, Tiny Tigers, Daycare)

• Cancellations of Daily Group and Daycare Programs within 24 hours of start time will only be eligible for a 50% refund.
• Cancellations of Daily Group Programs and Private Lessons made more than 24 hours in advance are eligible for a full refund or transfer (upon availability).

Private Lessons

• Cancellations of Private Lessons made within 24 hours are non-refundable, and non-transferable.
• Cancellations of Private Lessons made more than 24 hours in advance are eligible for a full refund or transfer (upon availability).

Multi-Week programs (Jump Start, Women’s Day, Freestyle Fridays, Spring Series)

• Cancellations within seven days of program start will only be eligible for a 50% refund.
• Cancellations of Multi-Week Programs made more than seven (7) days in advance are eligible for a refund or transfer (upon availability).
• Missed lessons in Multi-Week Programs are non-refundable / non-transferable.

Request Process

All requests for Ski and Snowboard School must be sent to skischool@skibanff.com for consideration. Please include relevant details including product details, purchaser first and last name, email address, and an explanation for the request.

*Please contact guestservices@skibanff.com or visit Guest Services in person if you have forgotten your Pass, or your Pass has been lost or stolen. A replacement fee may apply.

Refund Options (No Questions Asked and Refund Protection Program) can only be added at the time of Pass purchase and are non-refundable. There will be NO REFUNDS on eligible Season Pass purchases unless the Refund Protection Program is purchased at the time of pass purchase, as indicated above, or the passholder or passholder’s parent/legal guardian does not consent to or complete the Release of Liability Agreement prior to the Pass being issued.

Refund Options are not available on Corporate Season Passes; Reserved Parking Passes, Super Senior Passes, Tiny Tiger Passes, Spring or Summer Season Passes.

Season Passes are NON-TRANSFERABLE and may NOT BE RESOLD. Season Passes may not be used by anyone other than the person shown on the Pass.

1. No Questions Asked ($65+GST)

Sunshine will refund eligible Season Passes where a refund is requested prior to the start of the 2025/2026 winter season, less a $65+GST administration fee per order/pass purchased. Our winter season start date is announced in advance on www.skibanff.com, and on our Banff Sunshine social media accounts. This refund coverage is valid up until the day prior to the opening day of the 2025/2026 season.

Requests submitted after the winter season start date will not be processed – no exceptions.

If the Season Pass is used in the 2025 summer hiking and sightseeing season, the total value of the days the Pass is scanned (based on summer 2025 Lift Ticket prices) will be subtracted from any eligible refund.

2. Refund Protection Program ($99, $65, or $30 + GST, depending on Pass type)

The Refund Protection Program option offers protection for skiers and snowboarders who miss out on the season due to:

• Employment transfer (with the same company, supported by documentation) to another geographic location; or
• Medical reasons, supported by documentation that indicates the person is unable to ski or ride for the remainder of the winter season.

This Season Pass refund option is $99+GST for a Family Pass, $30+GST for a Child Pass and $65+GST for a single Adult, Senior, Youth, or Midweek Pass.

How does the Refund Protection Program option work? Your refund is calculated based on subtracting the total value of the days the Pass is scanned (days will be costed at the full-day Lift Ticket Rate on the date scanned) from the Pass purchase price, multiplied by the percentage of the winter season remaining.

Refund Protection Program

Example: Total Pass Cost $1,597 and the pass was scanned on five (5) $173.25 Lift Ticket dates

Request Process

All requests concerning Lift Ticket, Sunshine Super Card, and Season Passes must be sent to ecommerce@skibanff.com for consideration. Please include relevant details including order number(s), product details, purchaser first and last name, email address, and an explanation for the request.

• If a non-purchasing Lift Ticket Holder or Super Card Holder does not agree to the Exclusion of Liability and Assumption of Risk Notice, the Lift Ticket or Super Card can be returned to Guest Services for a refund prior to any usage.
• Lift Tickets and Super Cards purchased via our third-party retail partners cannot be refunded at Sunshine.
• Tickets (including multi-day Lift Tickets) and Super Cards that have been used, in full or in part, are non-refundable and non-exchangeable.
• Unused Lift Tickets and Super Cards issued for a specific season (e.g., Winter 24.25, Summer 2025) are non-refundable and non-exchangeable as of the close of the season in which they are issued, and do not carry over to any future seasons.

Here at Sunshine Village we believe in making the most of the season. To help employees reach this we offer the below perks.

• Free season pass for Sunshine Village
• Reciprocal resort privileges for many ski resorts*
• Discounted gym memberships in Banff and Canmore
• Staff events – day trips, overnight trips all catered to staff interests
• Staff appreciation events – Christmas, Family Day, End of Season
• Service Excellence Award Nights
• Discounted avalanche packs
• Discounts at our Ski School, Rentals, Mountain Lodge, Retail and Food & Beverage departments
• Family and friends discounts on lift passes, rentals and lessons.
• Discounted spouse passes*
• Career development
• And many more!!!

*For full-time staff only

Sunshine uniforms are provided to staff in accordance with their role.

Winter

Outdoor staff are provided with outdoor pants, jacket and a mid-layer jacket. You will need to provide your own shoes and thermal layers. It can get to -30 without wind chill so you will need to be prepared!

Indoor staff are generally provided with an indoor jacket and long-sleeve shirt depending upon the position. You will need to provide your own black pants, warm underlayers and closed-toe footwear.

Summer

Outdoor staff are provided with rain pants, T-shirt and a jacket. You will need to provide your own shoes and underlayers. You also need to be prepared for surprise snowstorms that can come through at any time through summer. Yes, it does happen.

Indoor staff are provided with T-shirts for the season. You will need to provide black pants and footwear. Also, it’s a good idea to be prepared for the surprise snowstorms that may come through.

Sunshine has limited staff accommodation that is available for specific roles. You can inquire about staff accommodation within your interview.

Our accommodation on-mountain has limited kitchen areas. We do, however, have a staff cafeteria that provides meals for breakfast, lunch and dinner at an affordable cost, catering to various dietary requirements and focusing on providing good quality, healthy meal options.

Yes! Sunshine provides FREE transportation from both Canmore and Banff during peak hours when the greatest amount of staff need to get to the resort (i.e. arriving at the resort for 7:30 a.m. and leaving at the end of the day at 5:30 p.m.).

For added convenience, if you are not working and want to get to the mountain, you may ride one of our guest buses to and from Banff throughout the day. There are no additional buses from Canmore to Sunshine Village; however, there is ROAM regional public transportation that runs throughout the day between Canmore and Banff. For more information please visit ROAM’s website.

Banff Sunshine is home to Canada’s longest non-glacier ski and snowboard season. We open for winter recreation from mid-November to late May. Our summer season runs from July to early September.

We require all team members to be available for training a minimum of two weeks out from our opening dates. Starting dates will be discussed in the interview stages.

Depending on where you are joining us from, you’ll need to provide documentation including: Social Insurance Number, copy of work visa (if applicable), government-issued ID and additional position-specific documents. Your offer of employment will include a complete list of required documents.

Yes, we require two references from all candidates. To help you and us get the required references as quickly and easily as possible, we use a program called XREF.

References are conducted after your interview. Please make sure to check your emails as you will receive an email from XREF to complete the reference component.

We cannot move your application to the next stage without these references, so we appreciate your prompt response to XREF’s email.

No. Sunshine uses an online centralised recruitment system which requires all applicants to complete a questionnaire as well as submit their resumé. To be considered for a role with us, you will need to go through this application process.

Yes! We can conduct telephone and video call interviews. If you are able to meet us for a face-to-face interview, we would love to meet you in person! However, we understand that this isn’t always possible and will work with you to coordinate a solution that works for both parties.

If you’re eager to join our team, we kindly ask that you apply for just one position. If you are open to a position different than the one you applied for, let us know in the comment section. If we think you’ll be a fit for a position different from the one you applied for, we’ll put your application forward.

At Banff Sunshine Village, we have a wide variety of jobs both indoors and outdoors, guest facing and behind the scene that are essential in our quest to bring the magic of the mountains to life. If you know you want to work at Banff Sunshine, but not sure in what capacity we recommend that you read through all our job listings. If you’re still not sure, these questions can help:

• Are you happy to work outside in cold weather?
• Are you comfortable standing for long periods of time?
• Would you enjoy being in a customer facing position?
• Do you want to be active – either on the mountain or inside?
• Are you looking for a non-physical position?

At Banff Sunshine, our recruitment process may vary depending on the position.

For most positions we ask that you start by applying online. Our team will review all applications submitted through our website. After we review all submissions for a job, if we think you’ll be a fit we will reach out to you to schedule an interview.

Please note that due to the high volume of candidates we receive we are not able to respond to everyone. If we do not contact you, you are encouraged to keep checking our job postings and to apply for future positions.

Yes. If you’re serious about working in Canada, you can apply before receiving your work visa. However, you’ll need a valid work permit before you can work at Banff Sunshine and will be required to provide all necessary supporting documentation, including your Social Insurance Number (SIN) and work permit.

We’re looking for people who want to "wow" our guests, work well as part of a team and make the most of an unforgettable mountain experience. You’ll fit right in if you’re energetic, positive and passionate about the mountain environment.

At Banff Sunshine, we’re on a mission to turn every guest into a raving fan of Banff Sunshine, Banff National Park and the Canadian Rockies.

As part of our team, you’ll work in one of Canada’s most spectacular mountain environments, with opportunities to get outside and enjoy it along the way. You’ll also enjoy great employee benefits and work alongside a passionate team of mountain enthusiasts who share a common goal: bringing the magic of the mountains to life.

Watch our It Takes a Village Series

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Bring the email containing your mobile code to Guest Services at Banff Sunshine Village once the season begins or visit Calgary Snow Central at 1037 11th Ave SW. A team member will exchange your code for a Direct-to-Lift hard-copy Super Card.

First you will need to complete the electronic release of liability which will have been emailed to you separately at your time of purchase.  For those passholders under 18 years of age, the legal guardian of the passholder will need to complete the waiver on their behalf.  Once the release has been signed, you will then be able to add the mobile code into the Banff Sunshine Village App and your code will be activated into a scannable QR code on your phone that can be used.

Once your purchase is complete you will receive three separate emails.  One with your order confirmation, one with a link to complete your electronic release of liability waiver, and one with a unique mobile code.  You will first need to complete your electronic release of liability.  Once the release has been signed, you will then be able to add the mobile code into the Banff Sunshine Village App and your code will be activated into a scannable QR code on your phone that can be scanned directly at the gondola at Banff Sunshine Village, or presented at Guest Services at one of our Super Card partner resorts.

The Mobile Sunshine Super Card links to your credit card letting you bypass the ticket windows and head straight to the Sunshine Village gondola. This card provides all the same free days, and additional discounted days through the Sunshine App on your mobile device. To redeem your free days or discounted days to Marmot Basin, Revelstoke Mountain Resort, WinSport, Rabbit Hill or Snow Valley, please visit their Guest Services. Direct-to-lift access does not apply.

1. Purchase the Sunshine Super Card – Mobile/DTL online. 

2. Complete your online waiver to activate your Mobile Sunshine Super Card. You will receive a separate email with a personalized link. Your Mobile Super Card will not be issued or activated until the waiver has been completed. 

3. Open the App store on your mobile device. 

4. Search "Banff Sunshine Village" and download the Ski Banff App. 

5. Check your email to obtain the confirmation code. 

6. Either follow the link from that email to automatically add to the Ski Banff App, or manually copy and paste that confirmation code into the “My Tickets” section of the Ski Banff App. 

7. Your Mobile Sunshine Super Card will then appear as a scannable QR code in your Ski Banff App under “My Tickets”. 

8. Select “Sunshine Super Card – Mobile/DTL”.  This will bring up a scannable QR code (with the actual 10 digit alpha-numeric code indicated below the QR code itself). 

9. Head directly to the base-area gondola loading station. 

10. Present your Mobile Sunshine Super Card on your phone to the gondola attendant. 

11. Based on your usage visits a Free Day will be applied or Discounted Day will be charged directly to the credit card on file. 

12. Usage will automatically be applied to your Mobile Sunshine Super Card. 

13. Have the best day ever skiing and riding at Banff Sunshine Village! 

Please review Parks Canada's closures and regulations before proceeding to the Village on foot.

During the summer season, skis or snowboards cannot be loaded on the Gondola or the Standish Sightseeing Chairlift.

Fishing is NOT ALLOWED in the Sunshine Meadows.  Please stay on the trails and refrain from trampling shoreline and pond bottom habitats.  Fishing is allowed in other Banff National Park areas.

Swimming is NOT ALLOWED in the Sunshine Meadows’ lakes. Due to the shallow and sensitive nature of these pristine alpine lakes and the surrounding, please stay on the trails and refrain from trampling shoreline and pond bottom habitats.

There are swimming facilities in the Town of Banff and swimming is allowed in other Banff National Park areas.

The Access Road is a private road to facilitate transportation of persons and goods to the Village and back.  Biking is not recommended due to the presence of pedestrians and vehicles on the road.

Biking is NOT ALLOWED in the Village and Sunshine Meadows. We endeavor to protect the unique high-alpine meadows eco-system at Sunshine Meadows by limiting access to walking guest along marked trails. This allows us to minimize erosion. Please help us protect the Sunshine Meadows by staying in the walking trails.

The recommended latest time to arrive at the base of the gondola is 3:30pm. This ensures that you have enough time to enjoy the full experience, including the gondola ride, which takes about 25 minutes. If you arrive after 3:30pm, you can take the gondola, however you many not have time to get the full experience.

It is our goal to assist individuals with disabilities to access and enjoy all features, facilities, and services at Sunshine Village. As we are a mountain with alpine terrain, we are not 100% wheelchair accessible.

Dogs are not allowed on the gondola, bus, or Standish Chairlift with the exception of registered service dogs.

Dogs are not allowed at Banff Sunshine Village. Exceptions for access to some, but not all facilities, apply to qualified and registered service dogs, in accordance with the Service Dogs Act, SA 2007, c S-7.5. Emotional support animals are not permitted under any circumstances.

For Summer Operations at Banff Sunshine, we have 2 spaces for electric vehicles to charge, consisting of 1 Tesla charger and 1 regular wall outlet, both are located inside the Reserved Parking Lot. No charging is permitted in the Bus Parking area.

If you wish to use the wall outlet, you must provide your own charge adapter and extension cord should you require a longer reach. 

All our charging locations work on a first come, first served basis. If they are occupied, please proceed to the regular parking lots.

Please note that the alternate location for charging during Winter Operations (1 Tesla charger and 2 wall outlets) is not available due to area maintenance requirements.

The Upper Access Road is restricted to registered Banff Sunshine and contractor vehicles only.

At Banff Sunshine Meadows, we have a large parking lot for guests. You can park in the Town of Banff and ride our Shuttle Buses to the Village for FREE.

We recommend that all guests check the weather conditions prior to visiting Banff Sunshine Meadows. In the Canadian Rockies, the weather can change quickly and it is advised that all guests dress in layers and ALWAYS WEAR SUNSCREEN. If you are missing gear or clothing, check out our Retail Stores.

The Standish Chairlift ticket is included with our Gondola sightseeing tickets. It cannot be purchased separately.

If you are hiking in the area, you can purchase a one-way Gondola ticket on mountain from Guest Services (2nd Floor Creekside Lodge, at the gondola base area) or the Interpretive Centre (at the Village).  One-way Gondola tickets are sold at the discretion of the administration.

You can purchase and print your direct-to-lift tickets online or purchase on mountain at Guest Services (2nd Floor Creekside Lodge, at the gondola base area) and the Interpretative Center (Day Lodge in the Village) .  Gondola tickets include the Standish Chairlift ride.

Purchase Tickets

Sunshine Village Ski and Snowboard Resort is located wholly in Banff National Park and adheres to all federal and provincial laws and regulations concerning use of unmanned aerial vehicles (UAVs), which includes personal drones. The National Park Air Access Regulation prohibits all recreational use of drones in national parks.

Further, out of safety concerns for our patrons and our resort property, Sunshine Village prohibits all operation of drones and similar model aircraft by the general public at our resort.

Anyone found operating a drone on our premises without prior authorization will be requested to cease all operations and asked to leave the resort area.

The housekeeping team will clean your room every day. What this includes: mugs will be cleaned, the coffee station will be refilled, your bed will be re-made with sheets, towels that are on the floor or in the bathtub will be replaced (for water saving efforts we ask kindly that if you would like to re-use the towels to hang them up), the bathroom will be cleaned and amenities replaced if needed, dusting and vacuuming will be done. Should you have any special requests, please let the front desk know and we will arrange with the Housekeeping department.

We offer a nightly turn down service for all guests. During the turn down service, a member of our housekeeping team will come by your room to check if you need any additional amenities for a good night’s rest. 

Babysitting is available through a third-party service. Please visit My Hotel Sitter for more details. 

Cribs and highchairs can be arranged for guests. Please ask the hotel 24 hours in advance, when possible.

For every room we have a dedicated locker located in the West Wing, and our Bell Desk team are happy to bring your equipment there after a long day on the slopes.  Skis and snowboards are not allowed in the rooms. 

Wireless internet is available throughout the property.

There are a wide variety of family-friendly activities in both summer and winter that are perfect for guests of all ages.

In winter, enjoy slope-side access to the 3,358 acres of terrain. In the summer months, we invite all guests of Sunshine Mountain Lodge to join us on a hosted hike. Year-round to stop by our firepit for an evening s'mores, or to join us in our large outdoor hot tub for a game of Hot Tub Bingo.

Looking for an indoor activity, cozy up in our Sunshine Mountain Lodge family room for a movie or challenge your family to a board game. 

Guests of Sunshine Mountain Lodge are asked to bring only limited quantities of alcohol with them to the hotel. Alcohol is only permitted in guest rooms and is prohibited in all other areas of the hotel including, but not limited to: hallways, lobbies, common rooms and food & beverage outlets.

Day trips are available via car or bus into Banff, about 15 minutes away. On Friday evenings, you can visit town for dinner and return by 10:00 p.m. to catch the gondola back up to the village.

No, we do not allow any animals to be brought into Sunshine Mountain Lodge with the exception of service animals.

Yes, anyone staying in Banff National Park is required to purchase a park pass. For information and rates click here. 

Hotel guest parking is conveniently located near check-in at Creekside Lodge, where you'll be given a parking pass and shown where to go.

Once at the Village Level (at the top of the Gondola), the hotel is a short walk away. Proceed to the Lobby, where you'll complete the check-in process. At the Front Desk, guests will give name and credit card details, receive room keys, and more info on the hotel experience and facilities.

Transportation may be available after hours for a fee and must be arranged at least 24 hours prior to arrival. If possible, we strongly recommend you schedule your arrival and departure times in accordance with the gondola hours.

No, they are not. We strongly suggest you bring warm clothing as weather conditions can sometimes reach -25 Celsius and below. 

Approximately 20 minutes under normal operating conditions, but this is subject to change due to environmental conditions or operating procedures. 

Please note that for planning purposes, Sunshine Mountain Lodge is only accessible by gondola during the following hours:
 

Winter: Guests will be directed to the gondola for the scenic ride to the top. Please dress warmly for the ride.

Check-in is inside Creekside Lodge at the gondola base. Guests are greeted by a Front Desk Agent and the reservation, including the ski and lift ticket information, is confirmed. Once the guest has checked in and checked their luggage, we will transport your items to the Lodge.

For those wanting to get on the slopes straight away, we have dressing rooms available at the base check-in. Meanwhile, all checked luggage will be placed in your room. We recommend that you carry any essential and/or breakable items with you. Day storage for these items is available at the Bell Desk, located on the Lobby level of the Lodge. Please note check-in time is 4:00 PM and access to your room is not guaranteed until this time.

Guests skiing or riding are required to purchase lift tickets for each day on the slopes.