Lost and Found
Missing Something?
Whether it's a phone, wallet, set of keys, or a favourite pair of gloves, our team is here to help. If you've lost an item during your visit to Banff Sunshine Village, please report it as soon as possible.
Speak with any member of our mountain team during your visit, or submit a Lost & Found report online. Our teams work hard to reunite guests with their belongings whenever possible.
Reporting a Lost Item
When submitting a report, please provide as much detail as possible. The more information you provide, the greater the likelihood of locating your item.
Helpful information includes a detailed description of the item, the date it was lost, the area of the resort where it may have been misplaced, and any identifying features, colours, brands, or serial numbers.
What Happens Next?
Once your report has been submitted, you will receive a confirmation email and tracking number from our system provider, Chargerback. If your item is located, you will receive a follow-up email with instructions on how to retrieve it.
Lost & Found Retention Policy
Different items are retained for different lengths of time.
Credit & Debit Cards
Lost credit and debit cards are held for 48 hours. If they are not reported and matched during that time, they are securely destroyed.
Government Identification, Wallets, Electronics & Keys
Government-issued identification, wallets, electronic devices, and keys are held for two weeks. Unclaimed items are then transferred to the Banff RCMP.
Ski & Snowboard Equipment, Clothing & Miscellaneous Items
Ski and snowboard equipment, clothing, and other personal belongings are retained by Guest Services for 30 days. Unclaimed items may be donated to a local charitable or thrift organization.