Ski Safe

At Banff Sunshine Village, the safety of our guests and team members is our first priority. We ask all users of our terrain to be respectful and follow our safety policies. At Sunshine, we believe that safety is everyone's responsibility.

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Safety and Responsibility.

Banff Sunshine Village focuses on safety as a top priority in running our operation. Mountain safety is a part of our core mission and everyday operating culture. Here at Banff Sunshine, our goal is to keep you as safe as possible so you can enjoy our mountains all winter long. Please click on the topics below to explore each of the ways you can keep help us keep yourself and your loved ones safe on our mountain. Please direct any safety inquiries to

Alpine Responsibility Code

When Enjoying the Mountains, Know the Code! Regardless of how you decide to enjoy the slopes, always show courtesy to others.

Follow the Responsibility Code:

  1. Always stay in control and be able to stop or avoid other people or objects.
  2. People ahead of you have the right of way; it is your responsibility to avoid them.
  3. You must not stop where you obstruct a trail or are not visible from above.
  4. Whenever starting downhill or merging into a trail, look uphill and yield to others.
  5. Always use devices to help prevent runaway equipment. Observe all posted signs and warnings.
  6. Keep off closed trails and out of closed areas.
  7. Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.
  8. In slow zones, adjust your space and speed to keep everyone safe.
  9. Use common sense and never ski or ride while under the influence of drugs or alcohol.
  10. You must have sufficient physical dexterity, ability, and knowledge to safely load, ride, and unload lifts. If in doubt, ask the lift attendant.

Lift Operations


While riding our chairlifts, we ask you to follow our lift safety policies. These policies help us to provide a safe ski and snowboard experience for all guests. It's important to remember that our lifts are heavy machinery. For your safety, we ask you to follow our tips for loading, riding and unloading all ski lifts at Banff Sunshine.


  1. Get prepared and be ready! Remove your pole straps and hold your ski poles in one hand. Check for loose clothing and equipment. Remove backpacks.
  2. Group up with your crew and move through the lift line. Line up with your group at the wait board and follow the chair in front of you to the load board. If you need the chair slowed for loading, let the lift attendant know.
  3. Line up with the yellow “load here” signs. Remember to keep your skis straight ahead and look behind you for the oncoming chair.
  4. Grab onto the side or back of the chair and scooch yourself towards the back. If you're skiing with kids, you may need to help pull them up onto the chair.
  5. Sit back, lower the safety bar, and enjoy the ride. Please let the other riders on the chair know that you're lowering the bar to avoid any head collisions.


  1. When Sunshiners ride the lift, they we love to make friends with their fellow riders! Talking about the conditions, or asking your seat mates where they're from are always great conversation starters. When riding the chairlift use caution:
  2. For your safety and the safety of others do not horse around, throw things off the chair, or swing/bounce the chair.
  3. If you're getting things out of your pocket use caution. It is easy to drop your phone, glove, pole and other items on skiers and riders below.
  1. When coming into the terminal, keep your ski tips up, and lift the safety bar once everyone is ready. We like to say "BAR."
  2. Check for loose equipment and clothing, and ensure that none of your gear is caught in the chair.
  3. When aligned with the "unload here" sign, stand up and slide down the ramp.
  4. Do not hold onto the chair!
  5. Move out of the way and to the side quickly so the next chair has plenty of room to unload.
  6. If you happen to fall or leave something behind, clear out of the way as soon as you are able. Our lift operators are able to assist you.

Know Before You Go


•Alpine skis

• Snowboards

• Telemark skis (with a valid lift ticket)

• Snowblades/Ski Boards

• Snow skates

• Snowdecks with metal edges and a leash

• Ski Bikes (permitted on detachable lifts only)

• Mono skis

• Cross-country skis

• Snowshoes


• Fat Bikes (only permitted on the ski out run and after hours)

• Toboggans and sleds


• Drones

• Snowmobiles

Snow Safety

Our Mountain Operations, Snow Safety and Ski Patrol teams work hard to keep you safe while skiing and snowboarding at Banff Sunshine Village. They work hard to open up all of our terrain, including Delirium Dive and The Wild West. The safety of our guests and staff is our top priority. Skiing and snowboarding are inherently dangerous sports and part of that danger includes avalanches.

While the Snow Safety team works hard to mitigate and reduce avalanche risk, they may still occur at ski areas, both inside and outside of the posted boundaries. For your safety, we have a shared user responsibility for our freeride zones of Delirium Dive and The Wild West. Both of our freeride zones are extreme ski zones with both terrain and snow risks. At Banff Sunshine Village we encourage all guests and team members to educate themselves on how they can reduce the risk of snow related injury or death from avalanches through actions and knowledge. To learn more about avalanche safety, visit the Canadian Avalanche Association.

Be Park Smart

The terrain park is a fun place to ride! When riding in our Sunshine Terrain Parks, be park smart! Consider the risks that accompany skiing or riding on terrain park features. Start small, work your way up and build your skill.

• Make a plan. Every feature. Every time.

• Always look before you drop.

• Respect the features and other users.

• Take it easy! Know your limits. Land on your feet.

• At Banff Sunshine Village, helmets are encouraged in all of our terrain parks. For more information on our terrain parks, visit the terrain parks page.

Our Safety Tips

Additional Banff Sunshine Village Safety Tips:

• Respect all mountain signage and slow zones

• When skiing with a group, identify potential meeting spots in case you and your crew get separated while skiing or snowboarding.

• Always ski or ride with a buddy, and be mindful of tree wells, trees, and other hazards that may be present on the slopes.

• When skiing or snowboarding at Sunshine, keep off of closed runs. Trail closures are in place for your safety. Any skier or snowboarder caught in a closed zone will have their lift ticket revoked.

• For your safety, and the safety of other skiers and snowboarders, be mindful of where you stop on the hill. When resting, move over to the side of the run. Never stop under a roller, jump, cat track, or on a blind corner, as uphill skiers will not be able to see you.

• Conditions and visibility on the mountain can change quickly. When your visibility is compromised, we encourage you to slow down, and opt for ski terrain below treeline. Treelined runs aid visibility, as they help define the edges of a trail. In poor visibility conditions use our coloured run markers and fencing for visual aids.

• Learn how to read the snow. When the snow is packed it can ride faster. Likewise, when the snow is softer it can ride much slower.

• When skiing and snowboarding, be aware of other skiers and snowboarders. Always look uphill before you commence downhill, and yield to other skiers and snowboarders.

• Ski and ride in control, and at your ability level, at all times. It is important that you are able to stop or turn quickly to avoid marked and unmarked hazards, including other guests. It is advisable to take lessons to learn and improve your ski and snowboard skills.

• Always be aware of your surroundings.

• Dress for the weather. Cold temperatures can increase your chances for frostbite. Use the buddy system to keep an eye on any exposed skin you may have. Go inside immediately if you or your buddy notice any white skin, as this can be an early indication of frostbite. Noses and faces can be an easy target for frostbite.

• On the mountain, the risk of sunburn is increased due to the high altitude and the light reflection of the sun of the snow. Protect yourself by always wearing goggles or sunglasses, a helmet or hat, and sunscreen. Ensure you stay hydrated.

• When walking in ski boots or snowboard boots, use the handrails and watch your step. Ski boots can be slippery to walk in.

• At Banff Sunshine Village, guests may encounter snowmobiles or snowcats during hours of operation. Give these vehicles space.

• When riding in our terrain parks, we recommend following a progression system. Start small, and work your way up as you gain skill and confidence. Always ensure that the landing of a feature is clear before proceeding and ride in your ability zone.


Sunshine Village Animal Policy:

Only service animals are allowed on the Sunshine Gondola and at Sunshine Mountain Lodge.

Banff Sunshine Village Service Animal Policy:

Banff Sunshine Village is a safe space for all. We prohibit discrimination in all of our programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program. Any person who has a service animal has the right to be accompanied by the service animal at Banff Sunshine Village, in all places of public accommodation, in accordance with Federal and provincial law. Banff Sunshine Village supports the use of trained service animals which meet current guidelines, which include, but are not limited to: remaining under direct control of the user at all times, be housebroken, and be trained and utilized for a specific disability per service dog Canada regulations. At all times, a service animal must be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).

Authorized personnel will request that a service animal be removed from the premises if: (1) The animal is out of control and the animal’s handler does not take immediate effective action to control it; or (2) The animal is not housebroken. If the service animal is removed, Banff Sunshine Village will make all reasonable efforts so the individual with a disability may participate in the services or activities without having the service animal on premises. In the interest of safety, service animals will not be allowed on chairlifts or on ski trails during operating hours. Service dogs are permitted in sunshine gondola cabins. Banff Sunshine Village restricts the use of animals on chair lifts to dogs specifically trained, or in the process of being trained for avalanche search and rescue work and which are under direct control of Banff Sunshine Village personnel. Service animals are allowed on ski trails following during non-operating hours. The use of service animals on chairlifts and ski terrain directly conflicts with Banff Sunshine Village’s safety requirements and impedes the reasonably safe operation of on mountain activities. These safety concerns include the real potential for conflicts between service animals and skiers and are compounded by the large volume of slope and trail use. These safety requirements are based on actual risk and are not intended to be discriminatory in any way.

Banff Sunshine Village Drone Policies:

Parks Canada does not permit the use of drones in our national parks. Out of respect to the Parks Canada policy, the safety of our employees, guests, and resorts, we do not allow operation or use of unmanned aerial systems, or drones, by the general public (this including recreational users and hobbyists) without written authorization from Parks Canada and Banff Sunshine Village.

This prohibition of drones includes:

• drones used for filming or videotaping,

• drones used media or journalists operating above or within Banff Sunshine Village

• drones used after hours

If you have any questions pertaining to our drone policy, please contact a resort representative. If you seek permission for drone use, please submit a written proposal to, in your proposal you will need to include how the use of the UAV will support the mandate and management of Banff National Park.

Banff Sunshine Village Lift Ticket Policies:

All skiers and snowboarders at Banff Sunshine Village must be able to prove that they are in the procession of a valid lift ticket for the day of use. Any skier or snowboarder caught skiing or riding without a lift ticket is in violation of this policy and will be charged with theft of service.

Banff Sunshine Village Uphill Ski Policy:

Uphill skiing is not permitted at Banff Sunshine Village, with the exception of skiers heading into the backcountry. All skiers and snowboarders need a valid lift ticket for the day of use to ride any lift at Banff Sunshine Village.

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