1-877-542-26332025/26 Season Pass Refund Policy
For this upcoming 2025/2026 season, Banff Sunshine Village will be offering two refund options as an add-on when purchasing an eligible Season Pass product. This will allow you to purchase your 2025/2026 Sunshine Season Pass with confidence.
IMPORTANT!
Both refund options can be added on at the time of Pass purchase only.
1. No Questions Asked ($65+GST)
For the No Questions Asked option, Sunshine will refund eligible Season Passes where a refund is requested prior to the start of the 2025/2026 winter season, less a $65+GST administration fee per order/pass purchased.
Our winter season start date is announced in advance on www.skibanff.com, and on our Banff Sunshine social media accounts. This refund coverage is valid up until the day prior to the opening day of the 2025/2026 season.
Requests submitted after the winter season start date will not be processed - no exceptions.
If the Season Pass is used in the 2025 summer hiking and sightseeing season, the total value of the days the Pass is scanned will be subtracted from any eligible refund.
2. Refund Protection Program ($99, $65, or $30 + GST, depending on Pass type)
The Refund Protection Program option offers protection for skiers and snowboarders who miss out on the season due to:
- Employment transfer (with the same company, supported by documentation) to another geographic location; or
- Medical reasons, supported by documentation that indicates the person is unable to ski or ride for the remainder of the winter season.
This Season Pass refund option is $99+GST for a Family Pass, $30+GST for a Child Pass and $65+GST for a single Adult, Senior, Youth, or Midweek Pass.
How does the Refund Protection Program option work? A refund is calculated based on subtracting the total value of the days the Pass is scanned at Banff Sunshine (days will be costed at our full-day regular priced window rate for the winter season, or full-day, regular priced window rate for the 2025 summer season, depending on the day scanned) from the Pass purchase price, multiplied by the percentage of the winter season remaining.
Date of Refund Request
OPTION %
Prior to Resort Opening Day = 100%
Prior to December 15 = 80%
Prior to January 20 = 60%
Prior to February 25 = 40%
Prior to April 1 = 20%
After April 1 and Closing Day = 0%
EXAMPLE (dollar amounts are examples only and not based on actual season pass or lift ticket prices)
If a Pass is scanned five (5) times and was purchased for $1,597+GST, the eligible refund if requested by the date below is:
($1,597 – ($173.25 x 5)) x 80% = $584.60 if requested by December 15th, 2025
($1,597 – ($173.25 x 5)) x 60% = $438.45 if requested by January 20th, 2026
($1,597 – ($173.25 x 5)) x 40% = $292.30 if requested by February 25th ,2026
($1,597 – ($173.25 x 5)) x 20% = $146.15 if requested by April 1st, 2026
$0 – if requested after April 1st, 2026
IMPORTANT!
1. There will be NO REFUNDS on eligible Season Pass purchases unless the Refund Protection Program is purchased at the time of pass purchase, as indicated above, or the passholder or passholder’s parent/legal guardian does not consent to or complete the Release of Liability Agreement prior to the Pass being issued.
2. The 2 refund option add-ons are non-refundable.
3. The Refund Protection Program Option is not available for Corporate Season Passes, Reserved Parking passes, Super Senior passes, Tiny Tiger passes, or any Spring and Summer Season Passes.
4. Season Passes are NON-TRANSFERABLE and may NOT BE RESOLD.
5. Reserved Parking Passes are non-refundable.
If you have questions related to this policy, please contact us by phone at 403-705-4000.